CORONAVIRUS UPDATE

CORONAVIRUS UPDATE

April 29, 2020 - Lobbies

In accordance with recent steps taken by the State of Iowa, we will begin a measured and gradual approach as we look to return to normal work and business practices. Our lobbies will remain closed until further notice. When we do reopen the lobbies, the lobbies will have plexiglass dividers installed at the counters and pay stations. Social distancing indicators will be posted in the lobbies and where appropriate to encourage members to adhere to CDC Guidelines. Lobby counters and work surfaces following a business transaction will be wiped with sanitizer after each transaction. 

-----------------------------------------------------------------------------------------------------------------

April 8, 2020 - Letter from our CEO & Board President

Dear Members,

Safely delivering the power that improves our members’ lives has been our mission for over 80 years. In difficult times this mission has served as our beacon, and today it continues to do so as we meet the challenge of COVID-19. Please read on to learn about some of the steps we are taking to fulfill our mission during this crisis.

Cooperating with public health agencies

            We have implemented our Emergency Response Plan to ensure our ability to provide you with the reliable electric service you depend upon.  Our response team is closely monitoring updates and guidance from the Centers for Disease Control and the Iowa Department of Public Health.  We are also in frequent contact with the Iowa Association of Electric Cooperatives, which in turn is working closely with our national association, Gov. Reynolds, the state legislature, and others, including the emergency management teams for the counties that we serve.

Caring for our employees, members and communities

            With safety as a core component of our mission, we have implemented numerous measures to protect the health of everyone on our team as well as you, our members, and our communities.  Accordingly, we have separated our line crews from other employees and even from each other to limit the possible spread of the virus.  The majority of our administrative team has transitioned to remote working arrangements, and business travel outside of our service territory has been suspended.  New routines are also in place for contractors working on our system in order to distance them from our employees.  Heeding Gov. Reynolds’ recommendations, our lobbies are closed to public traffic and social distancing protocols are being followed.

Keeping the lights on

            While day-to-day business at the co-op may be a bit unusual, our commitment remains the same – safe and reliable power.  Our line crews and their support teams are still on the job, and our trucks are still rolling!  During these difficult times, we know that the power we deliver improves our members’ lives, and our team remains dedicated to pursuing this mission.  

Committed to Community

            In light of the evolving COVID-19 situation (and the economic hardship it has caused for some), we have temporarily suspended disconnections and waived late payment fees in an effort to offer a measure of certainty during these uncertain times.  We encourage those able to pay their bill in full (or in part) to do so to avoid larger amounts due when we emerge from the current health crisis.  Additionally, for members with the financial means and interest in giving to others, this might be the right time to consider participation in the RECare Consumer Contribution Program, which assists low income member-consumers with their heating bills.

How can you help?

            Our Member Care Representatives are ready to assist you, but for their safety we have transitioned many of them to working from home.  This change has led to some differences in our processing of calls and credit card bill payments, resulting in some delays and occasionally additional steps in completing transactions.  On behalf of everyone at your co-op, thank you for your patience and understanding.  To assist us through this process we encourage you to consider reaching out to us using SmartHub online or our SmartHub App – it’s simple, safe, and secure.  SmartHub, the online Pay Now system (which doesn’t require registration), or our 24-hour pay-by-phone system at (888) 470-4623 are currently the most efficient ways to pay your bill by credit card.  By using SmartHub you can pay your bill, review your energy use, or report a service interruption.  You can also use one of our drop boxes or utilize the U.S. Postal Service to pay bills.

Midland Power has been a long-time supporter of the efficient use of electricity.  With more people in their homes 24/7 these days, this is a good time review your own energy-efficiency efforts to help save energy and save money.

If you have questions about paying your bill or implementing energy saving tips, please give us a call at (515) 386-4111 or (800) 833-8876. All the best to everyone.  Stay healthy, stay safe, and we will get through this together, the cooperative way!

On behalf of the Midland Power Cooperative Board of Directors, warmest regards,

Jack Runge, Board President &  Bill McKim, CEO

-----------------------------------------------------------------------------------------------------------------

April 1, 2020 - In alignment with recent steps taken by both the federal and state governments, we will be extending our mitigation measures through April 30th and will reassess the situation as that date gets closer. Thanks for your understanding and patience. 

March 20, 2020 - Midland Power Cooperative is focused on maintaining the service that you expect.  As we all work together to ensure the safety and well-being of our community during the Coronavirus (COVID-19) pandemic, the co-op is supporting social distancing procedures.  The first step of this was closing the office lobbies to foot traffic.  Now we are implementing additional internal changes to maximize our social distancing efforts, which, sadly, requires us to make some changes to our phone answering procedures during office hours.  We pride ourselves on answering phones in person.  However, the number of team members able to answer the phones at one time has been reduced due to our new procedures, and some members might be given a different phone number to dial to reach the appropriate person. 

Ways members can help:

Outage Reporting that keeps call volumes low:

Ways to pay without visiting our lobbies:

  • SmartHub – We encourage the use of SmartHub.  The online account access system allows members to review their electric use, pay their bill, report service issues, and contact the
    co-op.  You will continue to receive your bill in the mail unless you choose to go paperless within SmartHub.  SmartHub also allows users to set up autopay if they wish.
  • Pay Now – Pay online without a username and password.  You will need your account number and the name on the account.
  • Pay By Phone - Use our 24-hour Secure Pay-by-Phone system at (888) 470-4623.
  • Mail a check or money order with the billing stub.
  • Use one of our drop boxes available at each of our four locations.

If you need to contact the co-op for something that is not urgent, feel free to contact us through the SmartHub system or by e-mailing mpcrec@midlandpower.coop.

------------

March 16, 2020Midland Power Cooperative has business continuity plans in place, and we have been preparing for the potential impact from the Coronavirus (COVID-19) in our communities.  We are focused on delivering safe and reliable electricity while maintaining a healthy workforce to provide the service you expect.

In support of recommended social distancing, our office lobbies will be closed through April 13. The co-op will continue to follow the Centers for Disease Control and other local and regional authorities’ guidelines and recommendations.

What can member-consumers do to help?

If you’re able to utilize the internet or smartphone technology, we highly encourage the use of the SmartHub system. It is a convenient way to make payments and report service interruptions utilizing a cell phone, tablet, or computer.  Given current circumstances, SmartHub’s electronic nature supports social distancing recommendations and reduces phone system congestion.You will need your account number that is listed on your bill to register.

If you’re unable to take advantage of SmartHub, there are many other ways to pay, including our 24/7 automated phone system at (888) 470-4623.  You can still do routine business with the co-op by calling (800) 833-8876 or (515) 386-4111.

Additional updates will be available on our website or on our Facebook and Twitter pages.

Page Features: