How to read your bill
A. Contact Us
Reach Midland Power Cooperative or its after hours service 24/7 by calling (515) 386-4111 or (800) 833-8876. To use the automated pay-by-phone system 24/7 call (888) 470-4623. Non-urgent information can also be relayed to the co-op by contacting us online.
B. Information and Messages
Check this area each month for information from the cooperative. If applicable, a past due notice will be printed here with important information to avoid disconnection. This will be the only mailed disconnection notice received if the bill is past due.
C. Compare Your Electric Use
See your daily average cost and daily average kilowatt-hours used, number of days in this billing period, and year-to-date electric use on the graph.
D. Verify Your Contact Information
Your mailing address and primary telephone number are printed on the stub. Your telephone number is very important to us, especially during an outage. Please verify this number and notify us if you want to have a different number listed on your account as the primary contact number, add a cell phone number, or to change your mailing address. You can check the box provided and send us the new information on the back of the payment stub, or submit updates through your online SmartHub account access.
E. Account Summary
This area includes the account number, which is helpful when making changes to your account or making a payment; map location number, which is helpful to our team in knowing the exact location physical of the electric service; and the service description, which is usually an address for emergency responders and it sometime differs from the mailing address for the account.
The account summary shows any payments and adjustments since your last bill, ending with the balance forward, current charges and total amount due. If you are on Budget Billing, your monthly budget amount will be shown here.
F. Current Charges for this Billing
Your billing rate, meter number, current readings, kilowatt-hours used and an itemized summary of your current charges are shown here.
- The ENERGY CHARGE is the cost for the kilowatt-hours that a member used during the billing period.
- The ACCESS CHARGE is a fixed cost that exists whether the member uses any kilowatt-hours or not. It helps to cover some (not all) of the co-op's fixed costs including administrative and system maintenance expenses that exist even when no electricity is used.
- The ENERGY ADJUSTMENT is a pass-through charge or credit applied to the bill due to the fluctuating costs of wholesale power purchased by the cooperative. Revenues from the energy adjustment are not kept by Midland Power; they are paid to the power suppliers.
- KWH is the number of kilowatt-hours that the member used during the billing period. It is the difference of the PRIOR READING and the NEW READING on the member's meter.
G. Amount to Pay and Due Date
The total amount due upon receipt of your bill is shown here. If this amount is not paid by the date indicated, a late payment charge will be added. If you are on Automatic Payment or have a credit on your account this information will be printed in this area of the stub.
H. Pay Your Bill
Write the amount paid in the box on the stub and return by mail or learn about the many other ways to pay your Midland Power bill.
The Back of the Bill
Additional information is located on the back of your bill, including co-op contact information, what to do if you experience a power outage, payment options, programs, terms, and a place to update your contact information on the bill stub. Should the front of the bill include a past due notice, the back of the bill will cover the customer rights and responsibilities to avoid shutoff of electric service for nonpayment.