Possible Mail Delays

Possible Mail Delays

Some Midland Power Cooperative members have reported experiencing delays with the USPS’s delivery of August power invoices mailed to members in September. We are working with both our mail processor and the USPS to resolve this situation. We apologize for any inconvenience this has caused. Current invoices indicate a due date of 10/5/20 and past due balances (bills not paid in full last month) are due 9/28/20.

Midland Power billing statements were mailed, as scheduled, on September 15, 2020. Our mailing service did provide this statement regarding a recent USPS Industry Alert. 

On September 18, 2020 the US Postal Service issued an Industry Alert informing the mailing community of PostalOne! System Release (update 8/23/2020) which introduced a defect preventing the PostalOne! System from successfully sending some files to Informed Visibility (IV)*.

* Informed Visibility is the Postal solution that feeds mail scanning data to ActivTrace™.

Until the October 4, 2020 update, by the US Postal Service, some files coming to ActivTrace will be transferred manually by the US Postal Service resulting in delays in data feeds and therefore delaying updates in ActivTrace reports.

At this point we have not been informed of any delays is processing or delivery of physical mail.

We are unsure if this matter is related to the delay in the delivery of our billing statements or if it is just coincidence.

Other Means of Access to Your Billing Statement

Members may access their account information, including viewing their bill, through SmartHub or the SmartHub app.

The co-op offers many payment options, including the online SmartHub platform or the 24-hour pay-by-phone system at (888) 470-4326. For members that prefer to pay their Midland Power bill by check, we encourage you to drop your payment to the co-op into the mail as early as possible (those postmarked on or before Oct. 5, 2020 will be considered paid by the due date for this billing cycle) or to use one of the co-op’s payment drop boxes at any of these four addresses:

  • 1781 219th Lane, Boone, IA 50036
  • 1005 E Lincoln Way, Jefferson, IA 50129
  • 1210 13th St N, Humboldt, IA 50548
  • 730 S River St, Iowa Falls, IA 50126
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