Midland Power Cooperative completed its bi-annual member-wide customer satisfaction survey, where over 3,800 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.
For 2025, Midland Power received an ACSI score of 84, on a 100-point scale 1. Midland's score is higher when compared to publicly measured investor-owned utility scores reported in the syndicated 2025 ACSI Energy Utility Study and places Midland Power 10 points higher than the average investor-owned utility score, as well as 9 points higher than the municipal utilities score of 75, per the industry ratings.
For more information, please visit https://theacsi.org/industries/energy-utilities.
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Midland Power Cooperative, collected between March 3 and March 25, 2025. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.