Contact Us


Outage Reporting

To report an outage, visit the Outage Center.


Offices 7:30 am to 4:00 pm, Monday through Friday unless otherwise posted. 
Phones are answered 24/7.

Office Locations

2005 S Story St
Boone, IA 50036
Mail to: PO Box 368,
Boone, IA 50036-0368

1005 E Lincoln Way
Jefferson, IA 50129
Mail to: PO Box 420,
Jefferson, IA 50129-0420

1210 13th St. North
Humboldt, IA 50548
Mail to: physical address


(800) 833-8876 OR (515) 386-4111, phones are answered 24/7.

Frequently Asked Questions (FAQ's)

Have you checked out our FAQ page? You might find the answer you're looking for! 

New Services/Memberships

For new service requests or if you need to apply for membership, go to our Membership page.

Pay Your Bill

To pay your electric bill, visit the Payment Options page.


Click to see all of the residential rebates we offer. Looking for commercial or ag rebates? Email